Général

Paiement

Q:

How can I make a payment?

R :

We currently support the following payment methods:

  • PayPal: Secure and convenient online payment option.

  • Paiements par carte bancaire : We accept VISA, Mastercard, AMEX, Discover, JCB, and other major credit cards.

  • Virement bancaire : If you require wholesale purchases or wish to place a purchase order, please contact us. We will provide you with our bank account details and an invoice for your transaction.

Q:

How can I use a discount code or get a special discount offer?

R : 

Please enter the corresponding discount code in the designated field at the top right of the checkout page and click "Apply." Please note that different discount codes may have varying applicable products, usage limitations, and expiration dates.

Pour les commandes d’achat, nous offrons des remises exclusives. Veuillez contacter notre service client à sales@meshnology.com to receive a custom quote.

 

Livraison

Q:

Quels modes de livraison utilisez-vous et combien de temps la livraison prend-elle ?

R :

We use different shipping methods depending on the destination country.

  • United States: We use Amazon Logistics, YanWen, and other shipping providers. Delivery times typically range from 3 à 14 jours ouvrés.

  • Autres pays : Shipping methods vary depending on local availability, with most shipments arriving within 7-14 business days.

Please note that shipping times may vary based on the remoteness of the shipping address.

Q:

What is expedited shipping service?

R :

Expedited shipping is a premium service we offer for faster package delivery. We work with DHL, UPS, FedEx, and other reliable carriers to ship your order. For most countries, expedited shipping delivery time is approximately 5-7 business days.

 

Retour & Remboursement

Q:

How can I return or exchange an item?

R :

Please contact our support team and provide pictures or videos of the product. We will then provide you with the return warehouse address. Once we receive and verify the returned product, we will process your refund or exchange accordingly.

Q:

How long does it take to receive a refund?

R :

Dès réception du produit retourné, nous traiterons votre remboursement dans un délai de 3 business days. Cependant, votre banque peut prendre 1-3 business days pour finaliser la transaction, ce qui signifie que le remboursement peut ne pas apparaître immédiatement sur votre compte et peut prendre quelques jours ouvrés pour être effectif.