Thank You for Your Purchase!

We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it for a full refund, store credit, or exchange. Please see below for more details on our return policy.

RETURNS

  • All returns must be postmarked within seven (7) days of the purchase date.
  • Items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

Return Address Request

To obtain the return address, please contact us via email before sending your return. We will provide you with the correct return details.

📧 Email us at: support@meshnology.com

Thank you for your understanding!

📌 Note: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method.

REFUNDS

  • After receiving and inspecting your return, we will process your refund or exchange.
  • Please allow at least seven (7) days from the receipt of your item for processing.
  • Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Improper or unreasonable use or maintenance
  • Failure to follow operating instructions
  • Accidents or excessive moisture damage
  • Damage from insects, lightning, or power surges
  • Connections to improper voltage supplies
  • Unauthorized alterations or modifications
  • Damage from inadequate packing or shipping procedures
  • Use with other incompatible products
  • Products that require modification for use outside their intended country
  • Items purchased from unauthorized dealers

For defective or damaged products, please contact us at the email below to arrange a refund or exchange.

QUESTIONS?

If you have any questions about our return policy, feel free to contact us:

Contact Us

📧 Email: support@meshnology.com
🕒 Business Hours:  9:00-17:00(GMT+8:00), Monday-Friday, Expect National Holidays